Refunds

We do not offer refunds on purchases made on yamoona.co or in.yamoona.co or with any of our stockists. All purchases are final.

However, you can request a cancellation within 24 hours of placing your order. If your order has not been processed we will issue a refund within 15 working days.

Exchanges

We want your Yamoona jewels to feel like little heirlooms that you can treasure forever. If you're not 100% happy with your purchase, we will do our best to exchange it for you based on your order. Our exchange policy varies based on your location.

Based on unique and special circumstances, we can offer a 7 Day Money Back policy. You may choose to either make another purchase using the same or get the amount refunded to your bank account. The amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).
We are not responsible for return shipping charges.

We recommend contacting our Customer Service team to receive assistance and suggested methods to return your purchase. Once your returned item is received our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweller other than Yamoona), or damaged cannot be accepted for return. Yamoona Reserves the rights to refund and refund can be claimed only if you satisfy the following conditions:

The exchange, return and money back policies are subject to terms & conditions as mentioned below.

• Customized Jewellery which includes personalized/engraved products /ordered in line with specific instructions from Customer is not eligible for return/money back.

• You will receive complimentary return shipping for all eligible products for return/money back within the 7 Day Exchange policy (Online). Shipping charges for all other returns/exchange/money back is subject to be borne by Customer.

• The return/money back amount will be determined by our team at Yamoona. In case, any Coupon, Discount or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount or Promo Codes.

• Yamoona reserves the right to change the exchange/money back price of the product based on the Quality Inspection.

• In case of exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.

• For the 7-day Exchange/Return policy, if the product is purchased at a discounted price under any promotion, then Yamoona will only refund the discounted price as per the invoice.

• The customer agrees not to dispute the decision made by Yamoona and accept our decision regarding the returns policy.

• Disputes of any nature will come under Hyderabad-India jurisdiction.